Our Story

From an unfinished journey to countless unforgettable ones.

The van that started it all.
The dream that keeps us going.

Every journey starts with a story. Ours begins with a van and a dream.

The first YellowCap van wasn’t just a purchase, it was a gift carrying someone else’s unfulfilled dream.

We found her sitting quietly in the backyard of a family who once planned to explore Canada together. The father had hoped to drive across the country with his loved ones, all the way from Vancouver to the Atlantic, discovering the beauty of this land along the way. Sadly, he passed away before that journey could begin.

The van stayed behind, a reminder of a trip that was never taken, but also of a man remembered for his kindness, his sense of adventure, and his deep love for family.

We decided to give her a name: Connie, a tribute to his spirit. Not to replace the past, but to carry it forward.

Today, Connie is part of something new: a different kind of journey, one that welcomes others to connect, explore, and share meaningful moments together.

At YellowCap, we believe travel is more than sightseeing. It’s about care, presence, and feeling like you’re part of something, even if only for a day.

We carry that intention in every experience we offer. Whether it’s your first time in Vancouver or your hundredth, our hope is that you’ll feel what this van was always meant to carry: family, connection, and a journey filled with heart.

We don’t just take you to places. We help you feel them.

Our Mission

To Create immersive and meaningful travel experiences that connect people to nature, culture, and to each other, in unforgettable ways.

Our Vision

To redefine what it means to take a tour by inspiring deeper connections, slower travel, and lifelong memories.

Core Values

Authenticity

Real places, real stories, real people.

Connection

Between travelers, locals, and the land.

Respect

For nature, culture, and every guest.

Discovery

Embracing curiosity, spontaneity, and wonder.

Heart

We don’t just guide tours, we craft experiences that move you.

Presence

Living the now, embracing every stop, every story, every smile.

Terms & Conditions

Effective Date: November 2025

By booking a tour or transport service with YellowCap Experience Canada Ltd. (“YellowCap,” “we,” “our,” or “us”), you (“the customer,” “guest,” or “you”) agree to the following Terms & Conditions:

1. Bookings & Payments
All bookings are confirmed upon full payment at the time of reservation.
Prices are listed in Canadian Dollars (CAD) and are subject to applicable taxes, including Goods and Services Tax (GST), unless otherwise stated in the tour description.
Bookings made through third-party platforms (such as Viator or travel agents) are also subject to their terms and conditions.

2. Cancellations & Refunds
Customer cancellations: Free cancellation is available up to 24 hours before the scheduled departure. A full refund will be issued.
Late cancellations: No refund will be provided for cancellations within 24 hours of departure or for no-shows.
Company cancellations: YellowCap reserves the right to cancel any tour due to weather, road conditions, safety concerns, or insufficient passenger numbers. In such cases, customers may choose to reschedule or receive a full refund.

3. Minimum Numbers
Some tours require a minimum of four (4) confirmed guests to operate. If the minimum is not met, YellowCap may reschedule the tour or cancel with a full refund.

4. Changes to Tours
YellowCap reserves the right to adjust itineraries, schedules, attractions, or vehicles when necessary due to weather, traffic, road closures, or other operational reasons.
Attraction admission fees may or may not be included, depending on the specific tour description.

5. Pickup & Drop-off
Pickup and drop-off are offered only within downtown Vancouver unless otherwise arranged in advance and confirmed by YellowCap.
Guests must arrive at the designated pickup location on time. Late arrivals may be considered no-shows and are non-refundable.

6. Accessibility & Health
Tours are not wheelchair accessible. Guests with mobility or medical concerns should contact YellowCap before booking for further clarification.
Guests are responsible for assessing their own ability to participate safely in the tour.

7. Guest Responsibilities
Guests must follow all instructions provided by the driver or guide.
Children must be accompanied by an adult at all times.
Guests are responsible for their personal belongings. YellowCap is not liable for lost, stolen, or damaged property.
Pets are not permitted on tours, unless expressly approved in writing by YellowCap for special cases (e.g., service animals).

8. Photos & Media
Guests may be photographed or recorded during tours. By participating, you grant YellowCap the right to use such images and media for promotional purposes unless you notify us in writing before the tour.

9. Liability & Disclaimer
YellowCap carries all legally required licenses, permits, and insurance.
Participation in tours is at the guest’s own risk.
To the fullest extent permitted by law, YellowCap is not liable for any injury, loss, damage, accident, delay, or expense resulting from:
• – Acts or omissions of third parties (e.g., attractions, restaurants, transport providers).
• – Force majeure events, including but not limited to weather, natural disasters, strikes, accidents, or government actions.
YellowCap’s liability is limited to the amount paid by the customer for the tour.

10. Governing Law
These Terms & Conditions are governed by the laws of British Columbia, Canada, and any disputes shall be subject to the exclusive jurisdiction of its courts.